Terms and conditions
1. Scope
The following general terms and conditions apply to all orders placed through our online shop www.enricomartina.it, between Enrico Martina srl and its customers (you).
2. Contractor, signing of the contract
The purchase contract is stipulated with Enrico Martina srl
By placing the products in the online shop, we submit a binding offer to conclude a contract for these items. The consumer can therefore insert the products in the shopping cart in a non-binding manner and correct their data at any time before sending the binding order, using the correction tools provided and described in the ordering procedure. The contract becomes valid from the moment the offer for the goods contained in the cart is accepted by pressing the purchase button. Immediately after sending the order, the consumer receives an additional confirmation e-mail.
It is possible to conclude the contract in Italian, English and Dutch.
The text of the contract is saved and the consumer receives the order data and our general conditions of sale by e-mail. The general conditions of sale located on this page can be viewed and downloaded at any time.
3. Prices
The prices indicated include the Value Added Tax (VAT) at the legally applied rate and are indicated in euros. The prices shown include shipping costs.
4. Supply conditions and shipping costs
In addition to the prices of the products indicated, shipping costs apply. Standard shipments have a cost of € 6.5 while it can be free in case of promotions or reaching a minimum order.
5. Payment
Our online shop offers the following payment methods:
Bank transfer
If the method of payment by bank transfer is chosen, we will communicate our bank details during the order confirmation and the goods will be shipped only after crediting.
Credit card
The credit card is charged at the time of the order and is protected by a guarantee and refund in case of non-delivery or returns
PayPal
Payment of the invoice amount is made via the online operator PayPal. The consumer must already be registered, or must register, on PayPal, identifying himself with the access data and confirming the payment order to our company. You can also decide to pay without registering using your Credit or Debit Card. Further information is provided during the order process.
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At the time of payment, the Customer will have the possibility to store the details of his debit or credit card in his customer account with Enrico Martina srl. In the event that the Customer selects this option, the card information will be stored on the secure servers of our payment provider Stripe, Paypal or Klarna in the case of installment payments on behalf of Enrico Martina srl. The Customer hereby authorizes our payment service partners to collect and store his debit or credit card data.
In the event that the Customer wishes to delete the details of the debit or credit card from his account, he can send an e-mail to info@enricomartina.it with a request to delete the card details which will always and in any case not be accessible. , neither visible nor usable to anyone other than the owner of the same.
6. Right of withdrawal
As described in the withdrawal instructions, consumers can make use of the right of withdrawal. Entrepreneurs have no right of voluntary withdrawal.
You have the right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party other than the carrier and designated by you acquire physical possession of the goods.
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To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (e.g. e-mail). Our contact details are:
info@enricomartina.it
Enrico Martina srl
Loc. Rigutino Ovest 268 52100 Arezzo ITALY
If you choose this option, we will immediately send you a confirmation of receipt of the withdrawal on a durable medium (for example by e-mail)
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery to offered us), without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not have to incur any costs as a consequence of this reimbursement. The reimbursement can be suspended until the goods are received or until the consumer demonstrates that he has returned the goods, whichever is the earlier.
Please send back the goods or hand them over to Enrico Martina srl loc. Rigutino Ovest 268 52100 Arezzo ITALY, without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is met if you send back the goods before the 14 day period has expired. The costs of returning the goods will be borne by us. You are only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
7. Transport damage
If the goods are delivered with obvious transport damage, please report the complaint to the delivery clerk if possible without delay and contact us immediately. Failure to complain or contact consumers does not in any way affect their rights and their application, or the guarantee of conformity. However, communications or consumer complaints help us to support our claims against transporters and / or insurance against transport risks.
8. Legal guarantee of conformity
The legal guarantee of conformity is in force as established by articles 128 and ss. of the Consumer Code.
We are responsible for the conformity of the goods with the contract according to the conditions and terms provided for by the Consumer Code by Articles. 128 and ss.
In case you want to make use of the legal guarantee of conformity:
- you must keep the purchase receipt received together with the purchased goods
- you benefit from a period of 2 years from the date of delivery of the goods to act, having to assert the legal guarantee of conformity within two months from the discovery of the defect;
- you can choose, without having to incur any expense, between the repair of the asset or its replacement and, only if the conditions provided for by law are met, you can possibly opt for an appropriate reduction in the price or for termination of the contract, as provided from art. 130 of the Consumer Code;
- the costs for the verification of the defect of non-conformity are always at our expense for all the alleged defects manifested within the first 6 months of delivery.
The legal guarantee of conformity applies regardless of any commercial guarantees that may be provided.
Customer care:
info@enricomartina.it
9. Commercial guarantees
The commercial guarantee is one year after receipt of the products. This is not the legal guarantee of conformity.
10. Code of conduct
We are committed to adhering to the following code of conduct: Trusted Shops
http://www.trustedshops.it/
11. Protection of personal data
Please see our Privacy Policy.
12. ODR platform for online dispute resolution
The consumer who has encountered a problem with an online purchase can find an out-of-court solution using the site provided by the European Commission at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main .home.show & lng = IT